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3312 · Question #5

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters: 1. While the caller is in the loop, the customer wants an announcement to play…

The correct answer is B. Section wait_loop. See the full explanation below for the reasoning.

Question

A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters: 1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated 2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement 3. If the call is not queued and the skillset is in service. It must be re-queued. What is the proper script syntax to accomplish this requirement?

Options

  • ASection wait_loop
  • BSection wait_loop
  • CSection wait_loop
  • DSection wait_loop

How the community answered

(68 responses)
  • A
    10% (7)
  • B
    81% (55)
  • C
    6% (4)
  • D
    3% (2)

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