Avaya
3312 · Question #43
Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to…
The correct answer is A. Logic. See the full explanation below for the reasoning.
Question
Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged in Agents be configured?
Exhibit
Options
- ALogic
- BProcessing
- CQueue
- DSetup
How the community answered
(37 responses)- A70% (26)
- B5% (2)
- C16% (6)
- D8% (3)
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