Avaya
3312 · Question #43
3312 Question #43: Real Exam Question with Answer & Explanation
The correct answer is A. Logic. See the full explanation below for the reasoning.
Question
Refer to the exhibit. The Queue block in the exhibit shows queuing to multiple skillsets as referenced in the Global variable, customer_service_gv. The administrator would like the calls to queue to the skillset with the most logged in agents. Using a Queue block, under which tab would the Most Logged in Agents be configured?
Exhibit
Options
- ALogic
- BProcessing
- CQueue
- DSetup
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