3312 Exam Questions

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script: IF DNIS = SOOO THEN QUEUE TO SKILLSET...

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura® Media Server (AAMS). Through which Launchpad item can this be...

A customer with Avaya Aura® Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses. Which statement regarding the Event Handler is true?

A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would...

A customer with Avaya Aura® Contact Center (AACC) has a list of holidays that change on a yearly basis. The holidays are defined as variables in a specific variable list. This list...

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be pr...

A customer with Avaya Aura® Contact Center (AACC) would like to use expressions in their script. When used in a script application, which three expressions require an accompanying...

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent. Which three features can be assigned to a Contact Center Management agent?...

Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura® Contact Center (AACC) requires a real-time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify t...

The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Applicatior (CDA). What is used to co...

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

A customer with Avaya Aura® Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid...

A customer with Avaya Aura® Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views. Which view provides a snapshot of the latest and most up-to-d...

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

You just installed a new Avaya Aura® Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura® Media Server (AAMS). Which configuration opti...

A customer with Avaya Aura® Contact Center (AACC) wants to create variables for use in script and flow applications. What are the limitations of creating global and call variables?

A customer with Avaya Aura Contact Center has a list of holidays that change on a yearly basis. This list will be referenced on multiple scripts. Which statement describes how to r...

How do you write a LOG message that will successfully print out to the log file the value of the variable MyLogVar_cv?

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class op...

A customer with Avaya Aura® Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they a...

The administrator has created a primary flow application that will point to a secondary flow application. From the block palette, which block is used to point one script to another...

You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent....

When more than one agent is available to receive a call, the agent with the highest priority in the skillset will receive the call. If more than one agent has the highest priority,...

A supervisor with Avaya Aura® Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and...

When using a host block within a call flow, to what does the Provider ID value refer?

Refer to the exhibit. According to the User Definition for Susan Gordon shown in the exhibit, which statement regarding her capabilities is correct?

A supervisor in an Avaya Aura® Contact Center (AACC) SIP environment would like to play an announcement and collect digits from a caller using the following TFE command: GIVE IVR W...

A customer with Avaya Aura® Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?