Avaya
3312 · Question #74
You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent. Which AACC…
The correct answer is B. Call Presentation Classes. See the full explanation below for the reasoning.
Question
You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent. Which AACC configuration option is used to accomplish this task?
Options
- AFormulas
- BCall Presentation Classes
- CGlobal Settings
- DThreshold Classes
How the community answered
(42 responses)- A5% (2)
- B83% (35)
- C2% (1)
- D10% (4)
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