Avaya
3312 · Question #74
3312 Question #74: Real Exam Question with Answer & Explanation
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Question
You must configure Avaya Aura® Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent, but do not get answered by that agent. Which AACC configuration option is used to accomplish this task?
Options
- AFormulas
- BCall Presentation Classes
- CGlobal Settings
- DThreshold Classes
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