Avaya
3312 · Question #59
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent. Which three features can be assigned to a Contact Center Management agent? (Choose three.)
The correct answer is B. Activity Code C. Call Presentation Class D. Control Directory Number (CDN). See the full explanation below for the reasoning.
Question
A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent. Which three features can be assigned to a Contact Center Management agent? (Choose three.)
Options
- ASkillsets.
- BActivity Code
- CCall Presentation Class
- DControl Directory Number (CDN)
- EThreshold Class
How the community answered
(31 responses)- A10% (3)
- B71% (22)
- E19% (6)
Community Discussion
No community discussion yet for this question.