Avaya
3312 · Question #55
A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who…
The correct answer is C. EVENT HANDLER. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura® Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered. Which section of script would accomplish this?
Options
- AQUEUE TO SKILLSET automotive
- BQUEUE TO SKILLSET automotive
- CEVENT HANDLER
- DEVENT HANDLER
How the community answered
(43 responses)- A16% (7)
- B5% (2)
- C72% (31)
- D7% (3)
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