Avaya
3312 · Question #57
3312 Question #57: Real Exam Question with Answer & Explanation
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Question
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
Options
- ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the
- BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level
- CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and
- DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the
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