A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain…

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Options

• ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the
• BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level
• CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and
• DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign the

• A
  8% (3)
• B
  3% (1)
• C
  14% (5)
• D
  75% (27)

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