Avaya
3312 · Question #71
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used t
The correct answer is A. Call Force Delay. See the full explanation below for the reasoning.
Question
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?
Options
- ACall Force Delay
- BReturn to Queue
- CAfter Call Break for N seconds
- DPut DN on hold to answer call
How the community answered
(32 responses)- A78% (25)
- B13% (4)
- C6% (2)
- D3% (1)
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