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3312 · Question #71
3312 Question #71: Real Exam Question with Answer & Explanation
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Question
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?
Options
- ACall Force Delay
- BReturn to Queue
- CAfter Call Break for N seconds
- DPut DN on hold to answer call
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