Avaya
3312 · Question #71
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used…
The correct answer is A. Call Force Delay. See the full explanation below for the reasoning.
Question
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. Which Call Presentation Class option would be used to accomplish this task?
Options
- ACall Force Delay
- BReturn to Queue
- CAfter Call Break for N seconds
- DPut DN on hold to answer call
How the community answered
(32 responses)- A78% (25)
- B13% (4)
- C6% (2)
- D3% (1)
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