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3312 · Question #10
3312 Question #10: Real Exam Question with Answer & Explanation
The correct answer is C. The user would not be able to create new administrative users.. See the full explanation below for the reasoning.
Question
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the contact Center Manager Server (CCMS) AACCMM04, and the Administration. Permissions levels ate granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option what would be the result of access restriction for the user assigned to that Access Class?
Exhibit
Options
- AThe user would not be able to access the Audit Trail from the Launchpad.
- BThe user would not be able to acquire Control Directory Numbers (CDN).
- CThe user would not be able to create new administrative users.
- DThe user would not be able to configure new agents.
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