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3312 · Question #7
3312 Question #7: Real Exam Question with Answer & Explanation
The correct answer is C. Contact Center Management > Agent Definition. See the full explanation below for the reasoning.
Question
A supervisor with read/update/create/delete skillsets capability is trying to delete a skillset from the skillset page under the Configuration component. The error message indicates that the skillset is in use and must be removed from anything referencing it, before it can be deleted from Contact Center Manager Server (CCMS). Which two places should the supervisor look for these references? (Choose two.)
Options
- AReal Time Statistics > Skillset Statistics
- BHistorical Statistics > Parameters
- CContact Center Management > Agent Definition
- DOrchestration Designer > Scripts and Flows
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