Avaya
3312 · Question #33
A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. Which call will be presented to…
The correct answer is A. the call that has been in the system the longest. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. Which call will be presented to the agent?
Options
- Athe call that has been in the system the longest
- Bthe call that has been in queue the longest
- Cthe call with the highest priority in the script
- Dthe call for which the agent has the highest priority
How the community answered
(51 responses)- A76% (39)
- B12% (6)
- C8% (4)
- D4% (2)
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