Avaya
3312 · Question #36
A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible. How would the customer assign the agents to the skillset?
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Question
A customer with Avaya Aura® Contact Center (AACC) wants to assign five agents to a new skill set in the most efficient way possible. How would the customer assign the agents to the skillset?
Options
- ASelect all five agents from the Agents Details window, then drag and drop them to the new
- BAssign the new skillset to those agent's partition.
- CUse the skillset window from the skillset view to assign multiple agents.
- DUse the skillset section in the Agent Details window to assign all the agents at the same time
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