Avaya
3312 · Question #2
Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact Center (AACC) in a SIP environment?
The correct answer is A. It supports the Active Directory link to the Computer Telephony Integration (CTI) agent. See the full explanation below for the reasoning.
Question
Which function does the Avaya Aura® Media Server (AAMS) provide to the Avaya Aura® Contact Center (AACC) in a SIP environment?
Options
- AIt supports the Active Directory link to the Computer Telephony Integration (CTI) agent.
- BIt links the Communications Control Toolkit Server to the Contact Center Management
- CIt supports the Avaya Agent Desktop.
- DIt anchors customer calls, announcements, and agent calls to the AAMS conference it
How the community answered
(55 responses)- A75% (41)
- B7% (4)
- C4% (2)
- D15% (8)
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