Which task can the supervisor perform in the Real-Time Displays window under the Change Mode column?

Question

Options

• AForce the agent into Not Ready and select an existing Not Ready Reason Code.
• BForce the agent into Not Ready and select an existing After Call Work Code.
• CForce the agent to login.
• DForce the agent to logout.

• A
  73% (48)
• B
  15% (10)
• C
  5% (3)
• D
  8% (5)

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