3300 Exam Questions

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queu...

A customer with Avaya Aura Contact Center has created a script application. The customer would like to convert this script application into a flow application. Which two statements...

A supervisor In an Avaya Aura Contact Center SIP environment would like to play an announcement and collect digits from a caller using the following TFE command: GIVE IVR WITH VXML...

A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be pr...

A customer with Avaya Aura Contact Center will use the Contact Router for all calls entering the system. What is one function of the Contact Router?

Which statement regarding scripts is true?

Which two commands can update the value of a call variable? (Choose two.)

How many seconds are recommended that a script should wait after queuing a contact to a skillset?

A customer with Avaya Aura Contact Center has written a script application. The Problem View Is showing a syntax error with the following area of script: IF DAY OF WEEK EQUALS MOND...

A supervisor with Avaya Aura Contact Center would like to create a custom Application Display The data fields available are cumulative, fixed, and instantaneous. What is an example...

You just installed a new Avaya Aura Contact Center (AACC) Installation and you need to configure it to talk to the Avaya Media Server (Avaya MS). Which configuration options do you...

X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications. What are the limitations of creating global and call variables?

Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?

A customer with Avaya Aura Contact Center wants to create a script using Intrinsic. The script will contain screening based on the how many calls are currently queued. Which catego...

An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out...

When configuring an Access Class within the Access and Partition Management component of Avaya Aura Contact Center, the system presents two options on which to assign permission. I...

A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration. What is the next step in t...

When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each sk...

A customer with Avaya Aura Contact Center has opened the Skillset View in the Contact Center Management component. Which task can be performed from this view?

A customer with Avaya Aura Contact Center launches Orchestration Designer (OD) and the OD display for views. Which view provides a snapshot of the latest and most up-to-date data f...

A customer with Avaya Aura Contact Center would like to use expressions in their script. When used in a script application, which three expressions require an accompanying END expr...

A customer with an Avaya Aura Contact Center has been notified that due to Inclement weather the contact center will not be opening today. The customer would like to remotely imple...

When more than one agent Is available to receive a call, the agent with the highest priority In the skillet will receive the call. If more than one agent has the highest priority,...

The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center. Which two statements describe how the Name and Numb...

A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script: IF DNIS = SOOO THEN QUEUE TO SKILLSET...

A customer with an Avaya Aura Contact Center would like to implement emergency routing using the READVAR/SAVEVAR wild variable. Within a LOGIC block, which two categories of expres...

The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting: It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF...

A customer with Avaya Aura Contact Center has two supervisors who act as backups for each other. Each supervisor requires the ability to view the other's agents and skillsets on di...

A customer with Avaya Aura Contact Center needs to create a new Contact Center Management supervisor in a SIP environment. Which two fields on the supervisor Details page are manda...

A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script. Which options are available?

The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state. Which feature in the Contact Center Manage...

Given the following namespace: mycustomer.com I en_us I ad_hoc_messages I music_on_hold I out_of_hours Into which content group would the prompts be uploaded to enable In-queue ann...

In an Avaya SIP Avaya Aura Contact Center (AACC) Installation, you are creating a new agent In Contacl Center Manager Administration (CCMA) with an extension number of 5555. Which...

A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls. Which call will be...

You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answere...

A customer with Avaya Aura Contact Center has created a script using the following intrinsic: IF NOT QUEUED THEN Which type of Intrinsic is being used?

A customer with Avaya Aura Contact Center needs to create a new Contact Center Supervisor who will also be an Administrative User. Which field on the Supervisor Definition page mus...

A customer with Avaya Aura Contact Center Is attempting to add a new activity code to the system but receives a system error stating that the maximum number of activity codes allow...

A customer with Avaya Aura Contact Center would like to use the Configuration Tool spreadsheet to add resources to the Contact Center. Which three tasks can be configured using thi...

A customer with an Avaya Aura Contact Center Is uploading configuration data using the Contact Manager Administration Configuration Tool spreadsheets Which two actions can be taken...

A customer with Avaya Aura Contact Center requires a real time report that will show up to 15 minutes of real time data on the screen, allowing the supervisor to identify trends as...

A customer would like incoming calls to queue to the skillset with the most agents in service. Which intrinsic would accomplish this?

A customer with Avaya Aura Contact Center Manager Server would like to view the differences between the data In the Local View and the data In the Contact Center View, and then res...

A customer with Avaya Aura Contact Center wants to create a script In the Local View. Which three statements are true regarding the Local View? (Choose three.)

A customer with Avaya Aura Contact Center wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiti...

When using a host block within a call flow, what does the Provider ID value refer to?

A customer with Avaya Aura Contact Center must create a Contact Center Management supervisor who also has administrative user capabilities. Where is this accomplished?

How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on A...