You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded the music files to the music folder in the Avaya MS server successfully. What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

Question

Accepted Answer

B. Create a route with the name of the music folder.

Answer

A. Create a new music skillet.

Answer

C. Create a new music Call Presentation Class.

Answer

D. Create a new music Control Directory Number (CDN).

You are building a new call flow that will use hold music, that Is stored on the Avaya Media Server (Avaya MS), while calls are waiting in queue. You created your music folder on Avaya MS and uploaded

Question

Options

How the community answered

Community Discussion