A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?

Question

Options

• Athe number of contacts that entered the system in the last 10 minutes
• Bthe total number of active calls in the system
• Cthe number of calls that entered the system in the last 10 minutes
• Dthe number of calls answered in the preceding 10 minutes

• A
  82% (31)
• B
  5% (2)
• C
  11% (4)
• D
  3% (1)

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