Avaya
3300 · Question #4
3300 Question #4: Real Exam Question with Answer & Explanation
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Question
A customer is using the intrinsic Call Rate in & script. For what Information is the system looking when the Call Rate Intrinsic is used?
Options
- Athe number of contacts that entered the system in the last 10 minutes
- Bthe total number of active calls in the system
- Cthe number of calls that entered the system in the last 10 minutes
- Dthe number of calls answered in the preceding 10 minutes
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