Avaya
3300 · Question #5
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain t
The correct answer is D. Create a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign. See the full explanation below for the reasoning.
Question
A customer with Avaya Aura Contact Center wants to see in a report the percentage of calls being answered in the automotive skillset in 20 seconds or less. What would need to be programmed to obtain this data?
Options
- ACreate an application threshold class, set the Level 1 %Servlce_Level_S Threshold to 20, the
- BCreate a skillset threshold class, set the Level 1 %Service_Level_S Threshold lo 10, the Level
- CCreate an application threshold class, set the Level 1 Service Level Threshold to 20, and
- DCreate a skillset threshold class, set the Level 1 Service Level Threshold to 20, and assign
How the community answered
(42 responses)- A2% (1)
- B10% (4)
- C7% (3)
- D81% (34)
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