3300 · Question #29
The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting: It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF CLID - vlp_customers
The correct answer is A. If the automotive skillset is out of service, the caller will hear a technical difficulty B. If the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the E. If the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a. See the full explanation below for the reasoning.
Question
The following script has been created In Avaya Aura Contact Center Orchestration Designer Scripting:
It OUT OF SERVICE automotive THEN GIVE RAN technical_difflculties_gv END IF IF CLID - vlp_customers_clld_gv THEN QUEUE TO SKILLSET automotive WITH PRIORITY 1 WAIT 2 GIVE RAN vlp_welcome_gv ELSE QUEUE TO SKILLSET automotive WAIT 2 END IF GIVE MUSIC classlcal_wait_cjv WAIT 30 Which three things will occur when a caller encounters this script? (Choose three.)
Options
- AIf the automotive skillset is out of service, the caller will hear a technical difficulty
- BIf the caller Calling Line ID (CLID) is listed in the vip_customers_clid_gv, they will queue to the
- CIf the caller's CLID Is not listed in the vip_customers_clld_gv, they will queue to automotive
- DIf the automotive skillset is out of service, the caller will hear a technical difficulty
- EIf the caller's CLID is not listed in the vlp_customers_clid_gv, they will queue to automotive a
How the community answered
(33 responses)- A82% (27)
- C6% (2)
- D12% (4)
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