Avaya
3300 · Question #33
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state. Which feature in the Contact Center Manager Administration…
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Question
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state. Which feature in the Contact Center Manager Administration needs to be configured?
Options
- AActivity Codes
- BReason Codes
- CBusy Codes
- DCodes
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