3300 · Question #1
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five
The correct answer is A. Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting. C. Assign Sklllset Threshold Class to Customer Service Skillset. E. Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting. See the full explanation below for the reasoning.
Question
A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset. Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)
Options
- ACreate a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
- BOpen a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting
- CAssign Sklllset Threshold Class to Customer Service Skillset.
- DCreate a custom formula for Calls Waiting.
- ECreate a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting
How the community answered
(41 responses)- A73% (30)
- B7% (3)
- D20% (8)
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