Avaya
3300 · Question #37
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent…
The correct answer is B. Global Settings. See the full explanation below for the reasoning.
Question
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent. Which AACC configuration option is used to accomplish this task?
Options
- AThreshold Classes
- BGlobal Settings
- CCall Presentation Classes
- DFormulas
How the community answered
(59 responses)- A7% (4)
- B73% (43)
- C15% (9)
- D5% (3)
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