Avaya
3300 · Question #36
3300 Question #36: Real Exam Question with Answer & Explanation
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Question
A customer with Avaya Aura Contact Center has five calls waiting in queue for the Customer Service Skillset. An agent becomes available who can answer the calls. Which call will be presented to the agent?
Options
- AThe call that has been In queue the longest
- BThe call that has been In the system the longest
- CThe call with the highest priority in the script
- DThe call for which the agent has the highest priority
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