Avaya
3300 · Question #27
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script: IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service WA
The correct answer is D. Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers. See the full explanation below for the reasoning.
Question
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script. Given the following section of script:
IF DNIS = SOOO THEN QUEUE TO SKILLSET customer_service WAIT 2 ELSF QUEUE TO SKILLSET general_lnfo WAIT 2 END IF QUEUE TO SKILLSET backup_sklllset WAIT 2 Which statement describes what will happen to a caller encountering this section of script?
Options
- ACallers with DNIS 5000 will queue to customer_service, all other callers will queue to
- BCallers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls
- CCallers with DNIS 5000 will queue to customer_servlce, all other calls will queue to
- DCallers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers
How the community answered
(23 responses)- A17% (4)
- B4% (1)
- C4% (1)
- D74% (17)
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