Avaya
3300 · Question #19
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They…
The correct answer is A. Call Presentation Classes. See the full explanation below for the reasoning.
Question
When setting up your contact center using Avaya Aura Contact Center (AACC), the supervisors would like the agents to be automatically placed into an unavailable state after each skillset call. They want the agents to be unavailable for 30 seconds between calls. What would you configure to accomplish this task?
Options
- ACall Presentation Classes
- BThreshold Classes
- CGlobal Settings
- DAgent Greeting
How the community answered
(33 responses)- A76% (25)
- B9% (3)
- C3% (1)
- D12% (4)
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