ITIL-FOUNDATION Practice Questions
580 real ITIL-FOUNDATION exam questions with expert-verified answers and explanations. Page 12 of 12.
- Question #551Know the purpose of the ITIL practices
Which list includes information that would be collected when any incident is first logged?
incident managementincident loggingreference numberpriority - Question #552Know the purpose of the ITIL practices
Which statement BEST describes a service request?
service requestrequest fulfillmentdefinitions - Question #553Know the purpose of the ITIL practices
Which is a supplier category?
supplier managementsupplier categories - Question #554Understand the key concepts of service management
Which is an example of how service automation assists service automation assists service management?
service automationcapacity managementdemand management - Question #555Understand the purpose and components of the ITIL service value system (SVS)
Which statement BEST describes the value of the service transition stage to the business?
service transitionservice lifecyclebusiness valuechange success - Question #556Know the purpose of the ITIL practices
Which statement about Service Asset and Configuration Management (SACM) is FALSE?
SACMconfiguration managementCMSconfiguration baselines - Question #557Know the purpose of the ITIL practices
Which BEST describes the purpose of the CSI register?
CSI registercontinual improvementimprovement opportunities - Question #558Know the purpose of the ITIL practices
What is part of a configuration management system (CMS)? 1. Configuration records 2. Configuration management databases 3. Physical assets 4. Release plans
CMSconfiguration management systemCMDBconfiguration records - Question #559Know the purpose of the ITIL practices
Which are objectives of problem management? 1. Eliminate recurring incidents 2. Minimize the impact of incidents that cannot be prevented 3. Increase visibility and communication o...
problem managementrecurring incidentsproblem objectives - Question #560Understand the key concepts of service management
What does the `C' in `RACI' refer to?
RACI modelroles and responsibilitiesconsult - Question #561Know the purpose of the ITIL practices
Which is NOT a sub-process of capacity management?
capacity managementsub-processescomponent capacityservice capacity - Question #562Understand the key concepts of service management
Which statement about IT service-management is CORRECT?
IT service managementpeople process technologyservice providersdefinition - Question #563Understand the key concepts of service management
Which is the correct explanation of the `R' role in a RACI matrix?
RACI matrixroles and responsibilitiesaccountabilityownership - Question #564Understand the four dimensions of service management
Which statement about the `four Ps" of service design is CORRECT?
four Ps service designpartnerssuppliers and vendorsservice design - Question #565Know the purpose of the ITIL practices
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
service desk structureslocal service deskcentralized service deskvirtual service desk - Question #566Know the purpose of the ITIL practices
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
change typesstandard changepre-authorized changechange management - Question #567Know the purpose of the ITIL practices
Which service catalogue view is considered beneficial when constructing relationship between services, SLAs, OLAs, and other underpinning agreements?
service cataloguesupporting services viewSLA OLA relationshipsunderpinning agreements - Question #568Know the purpose of the ITIL practices
Which is an objective of the design coordination process?
design coordinationservice design packagesservice transitiondesign objectives - Question #569Know the purpose of the ITIL practices
What MAIN factors are considered to assess the priority of an incident?
incident managementincident priorityurgencyimpact - Question #570Understand the key concepts of service management
Which term is used to describe the prediction and control of income and expenditure within an organization?
financial managementbudgetingincome and expenditureIT finances - Question #571Understand the purpose and components of the ITIL service value system (SVS)
What three elements make up the Service Portfolio?
service portfolioservice pipelineservice catalogueretired services - Question #572Know the purpose of the ITIL practices
Which process is used to compare the value that new services offer with the value of the services they have replaced?
service portfolio managementservice value comparisonservice lifecycleportfolio analysis - Question #573Understand the seven ITIL guiding principles
Which is an important principle of communication in service operation?
service operation communicationcommunication principlesintended purposeresultant action - Question #574Understand the key concepts of service management
Which statement about metrics is CORRECT?
metrics typestechnology metricsprocess metricscomponent performance - Question #575Know the purpose of the ITIL practices
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
CSI approachcontinual improvementimprovement targetsmeasurement verification - Question #576Know the purpose of the ITIL practices
What can be used to help determine the impact level of a problem?
problem managementconfiguration management systemimpact assessmentCMS - Question #577Know the purpose of the ITIL practices
Which are phases of the release and deployment process? 1. Release build and test 2. Review and close 3. Categorize and record 4. Change authorization and schedule
release and deploymentrelease build and testreview and closedeployment phases - Question #578Understand the key concepts of service management
Which are the elements of process control?
process controlprocess ownerpolicy and objectivesprocess governance - Question #579Know the purpose of the ITIL practices
What is the definition of a service improvement plan (SIP)?
service improvement planSIP definitioncontinual improvementprocess improvement - Question #580Know the purpose of the ITIL practices
Which process works with incident management to ensure that security breaches are detected and logged?
access managementsecurity managementincident managementsecurity breaches