ITIL-FOUNDATION · Question #564
Which statement about the `four Ps" of service design is CORRECT?
The correct answer is B. Partners refers to suppliers and vendors. In ITIL service design, the four Ps are People, Processes, Products, and Partners - where Partners specifically covers suppliers and vendors. The wrong choices swap each P's definition with another.
Question
Which statement about the `four Ps" of service design is CORRECT?
Options
- AProcesses refers to skills and training
- BPartners refers to suppliers and vendors
- CPeople refers to technology and tools
- DProducts refers to procedures and metrics
How the community answered
(40 responses)- A5% (2)
- B93% (37)
- D3% (1)
Why each option
In ITIL service design, the four Ps are People, Processes, Products, and Partners - where Partners specifically covers suppliers and vendors. The wrong choices swap each P's definition with another.
Skills and training belong to the People category, not Processes - Processes covers the workflows and activities that govern how services are delivered.
In ITIL's four Ps of service design, Partners refers to third-party suppliers and vendors who contribute to service delivery through outsourcing or support agreements. This is distinct from People (staff, skills, training), Processes (workflows, procedures), and Products (technology, tools, infrastructure).
Technology and tools belong to the Products category, not People - People refers to the personnel, their roles, skills, and organizational structure.
Procedures and metrics belong to the Processes category, not Products - Products refers to the technology, tools, and infrastructure used to underpin services.
Concept tested: ITIL four Ps of service design
Topics
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