PeopleCert
ITIL-FOUNDATION · Question #179
ITIL-FOUNDATION Question #179: Real Exam Question with Answer & Explanation
The correct answer is C: People, process, products, partners. ITIL Service Design uses four Ps - People, Process, Products, and Partners - as a framework for ensuring all necessary elements are considered when designing effective IT services.
Understand the four dimensions of service management
Question
The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?
Options
- APeople, process, partners, performance
- BPerformance, process, products, plans
- CPeople, process, products, partners
- DPeople, products, plans, partners
Explanation
ITIL Service Design uses four Ps - People, Process, Products, and Partners - as a framework for ensuring all necessary elements are considered when designing effective IT services.
Common mistakes.
- A. Performance is not one of the four Ps - this option incorrectly substitutes Performance for Products, which is an actual required element of service design.
- B. Both Performance and Plans are absent from the correct four Ps - this option omits People and Partners, which are critical human and external resource dimensions.
- D. Plans is not one of the four Ps - this option incorrectly replaces Process with Plans, omitting the workflow and governance dimension that Process represents.
Concept tested. ITIL Service Design four Ps framework
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
Topics
#four Ps#service design#people process products partners#design framework
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