ITIL-FOUNDATION · Question #180
Which of the following BEST describes service strategies value to the business?
The correct answer is D. Enabling the service provider to have a clear understanding of what levels of service will make their. Service Strategy delivers value by enabling the service provider to understand what service levels and capabilities will genuinely support customer success and align IT with business objectives.
Question
Which of the following BEST describes service strategies value to the business?
Options
- AAllows higher volumes of successful change
- BReduction in unplanned costs through optimized handling of service outages
- CReduction in the duration and frequency of service outages
- DEnabling the service provider to have a clear understanding of what levels of service will make their
How the community answered
(32 responses)- B6% (2)
- C3% (1)
- D91% (29)
Why each option
Service Strategy delivers value by enabling the service provider to understand what service levels and capabilities will genuinely support customer success and align IT with business objectives.
Allowing higher volumes of successful change is a benefit associated with Change Management within Service Transition, not with Service Strategy.
Reducing unplanned costs through optimized handling of outages is a benefit of Service Operation processes such as Incident and Problem Management.
Reducing the duration and frequency of service outages is an objective of Availability Management and Incident Management, which belong to Service Design and Service Operation respectively.
Service Strategy focuses on defining the provider's perspective, position, and plans so they understand what levels of service will make customers successful - this is its core value proposition. By clarifying customer outcomes and aligning IT capabilities accordingly, Service Strategy ensures that services are purposeful rather than reactive. This understanding drives informed investment decisions and service portfolio choices.
Concept tested: Service Strategy value and purpose for the business
Source: https://www.axelos.com/certifications/itil-service-management
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