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ITIL-FOUNDATION · Question #542

Which service lifecycle stage provides the following values to the business?

The correct answer is C. Service operation. Service Operation is the ITIL lifecycle stage responsible for delivering day-to-day value to the business by executing and managing live services.

Understand the purpose and components of the ITIL service value system (SVS)

Question

Which service lifecycle stage provides the following values to the business?

Options

  • AService transition
  • BService strategy
  • CService operation
  • DService design

How the community answered

(26 responses)
  • A
    4% (1)
  • C
    88% (23)
  • D
    8% (2)

Why each option

Service Operation is the ITIL lifecycle stage responsible for delivering day-to-day value to the business by executing and managing live services.

AService transition

Service Transition focuses on building, testing, and deploying service changes into the production environment rather than delivering ongoing operational value.

BService strategy

Service Strategy defines what services to offer and how to position the service provider competitively, operating at a planning level rather than delivering day-to-day value.

CService operationCorrect

Service Operation delivers ongoing value to the business by performing the actual work of running services, including event management, incident management, request fulfillment, and access management. It is the stage where the strategic intentions and service designs are realized in practice, making it the primary source of direct, tangible value experienced by users and customers every day.

DService design

Service Design produces the blueprints and specifications for new or changed services but does not itself deliver the live operational value to the business.

Concept tested: ITIL Service Operation value delivery to business

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service operation#service lifecycle#business value

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