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ITIL-FOUNDATION · Question #104

In terms of adding value to the business, which one of the following describes service operations contribution?

The correct answer is D. Service value is visible to customers. Service operation contributes to business value by being the stage where the value designed and planned in earlier lifecycle stages actually becomes visible and tangible to customers through day-to-day service delivery.

Understand the purpose and components of the ITIL service value system (SVS)

Question

In terms of adding value to the business, which one of the following describes service operations contribution?

Options

  • AThe cost of the service is designed, predicted and validated
  • BMeasures for optimization are identified
  • CService value is modeled
  • DService value is visible to customers

How the community answered

(54 responses)
  • A
    2% (1)
  • B
    6% (3)
  • C
    2% (1)
  • D
    91% (49)

Why each option

Service operation contributes to business value by being the stage where the value designed and planned in earlier lifecycle stages actually becomes visible and tangible to customers through day-to-day service delivery.

AThe cost of the service is designed, predicted and validated

The cost of the service being designed, predicted, and validated is an activity associated with service design and service strategy, not service operation.

BMeasures for optimization are identified

Identifying measures for optimization is primarily associated with continual service improvement, not service operation's core contribution to business value.

CService value is modeled

Modeling service value is a function of service strategy and service design, not service operation.

DService value is visible to customersCorrect

While value is modeled, designed, and predicted in earlier lifecycle stages, service operation is where that value is made visible and real to customers and users through consistent, reliable service delivery. Without effective service operation, the value created in design and strategy phases would never be experienced by the business.

Concept tested: Service operation contribution to business value visibility

Source: https://www.axelos.com/resource-hub/blog/itil-service-operation

Topics

#service operation#business value#service lifecycle#value visibility

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