ITIL-FOUNDATION · Question #103
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
The correct answer is D. To deliver and manage IT services at agreed levels to business users and customers. The service operation stage of the ITIL lifecycle is primarily focused on delivering and managing IT services at agreed levels on a day-to-day basis for business users and customers.
Question
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
Options
- ATo decide how IT will engage with suppliers during the service lifecycle
- BTo proactively prevent all outages to IT services
- CTo design and build processes that will meet business needs
- DTo deliver and manage IT services at agreed levels to business users and customers
How the community answered
(30 responses)- B3% (1)
- C3% (1)
- D93% (28)
Why each option
The service operation stage of the ITIL lifecycle is primarily focused on delivering and managing IT services at agreed levels on a day-to-day basis for business users and customers.
Engaging with suppliers is the responsibility of supplier management, which falls under service design, not service operation.
Proactively preventing all outages is not a realistic goal; service operation aims to manage and minimize disruptions, and problem management reduces recurrence rather than guaranteeing zero outages.
Designing and building processes to meet business needs is the purpose of the service design stage, not service operation.
Service operation is responsible for the ongoing delivery, management, and support of IT services within agreed service level targets. It encompasses incident management, problem management, event management, request fulfillment, and access management to ensure value is realized by customers and users continuously.
Concept tested: Purpose of ITIL service operation lifecycle stage
Source: https://www.axelos.com/resource-hub/blog/itil-service-operation
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