Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an understanding of what strategy is 2. Ensuring a working relationship…

Selecting only option 1 is incomplete because defining value creation and ensuring customer-provider alignment are equally core Service Strategy objectives.

Selecting only option 2 is incomplete because understanding strategy concepts and defining how value is created are also formally listed Service Strategy objectives.

Selecting only option 3 is incomplete because providing an understanding of strategy and ensuring working relationships with customers are also established Service Strategy objectives.

All three statements are valid objectives of the ITIL Service Strategy stage. Service Strategy aims to provide an understanding of what strategy means and how to develop it (1), define how value is created and delivered to customers (3), and ensure that strategic direction supports the relationship between the business and the service provider to achieve desired outcomes (2). These objectives work together to align IT services with business goals.