ITIL-FOUNDATION Question #131: Real Exam Question with Answer & Explanation

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Understand the purpose and components of the ITIL service value system (SVS)

Question

Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an understanding of what strategy is 2. Ensuring a working relationship between the customer and service provider 3. Defining how value is created

Options

A1 only
B2 only
C3 only
DAll of the above

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Topics

#service strategy#value creation#strategic objectives#service lifecycle

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