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ITIL-FOUNDATION · Question #130
ITIL-FOUNDATION Question #130: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Which one of the following is the BEST description of a service level agreement (SLA)?
Options
- AThe part of a contract that specifies the responsibilities of each party
- BAn agreement between the service provider and an internal organization
- CAn agreement between a service provider and an external supplier
- DAn agreement between the service provider and their customer
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Topics
#SLA#service level agreement#service provider#customer agreement