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ITIL-FOUNDATION · Question #403
Which of the following is NOT an example of Self-Help capabilities?
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Know the purpose of the ITIL practices
Question
Which of the following is NOT an example of Self-Help capabilities?
Options
- ARequirement to always call the service desk for service requests
- BMenu-driven range of self help and service requests
- CWeb front-end
- DA direct interface into the back end process handling software
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Topics
#service desk#self-help#service requests#web self-service