ITIL-FOUNDATION · Question #295
Which of the following is a responsibility of Supplier Management?
The correct answer is A. Development, negotiation and agreement of contracts. Supplier Management is accountable for developing, negotiating, and agreeing on contracts with external third-party suppliers to underpin IT service delivery.
Question
Which of the following is a responsibility of Supplier Management?
Options
- ADevelopment, negotiation and agreement of contracts.
- BDevelopment, negotiation and agreement of Organizational Level Agreements
- CDevelopment, negotiation and agreement of Service Level Agreements.
- DDevelopment, negotiation and agreement of Service Portfolio
How the community answered
(47 responses)- A94% (44)
- B4% (2)
- D2% (1)
Why each option
Supplier Management is accountable for developing, negotiating, and agreeing on contracts with external third-party suppliers to underpin IT service delivery.
Supplier Management owns the formal contractual relationship with external suppliers, and contracts are the primary mechanism through which supplier obligations, underpinning service commitments, and performance targets are established, agreed upon, and enforced.
Organizational Level Agreements (OLAs) are internal agreements between IT groups and are created and managed by Service Level Management, not Supplier Management.
Service Level Agreements (SLAs) define commitments between the IT service provider and the customer and are the responsibility of Service Level Management to develop and negotiate.
The Service Portfolio documents the full set of services managed by a service provider and is maintained by Service Portfolio Management as part of Service Strategy.
Concept tested: ITIL Supplier Management contract responsibility
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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