Which of the following are responsibilities of a Service Level Manager? (1) Agreeing targets in Service Level Agreements (2) Designing the service so it can meet the targets (3) Ensuring all needed…

The Service Level Manager owns responsibilities 1 and 3: negotiating and agreeing measurable targets within SLAs, and ensuring all underpinning contracts (UCs) with suppliers and Operational Level Agreements (OLAs) with internal teams are in place to support those targets. Responsibility 2 - designing the service architecture to meet targets - belongs to the Service Design process and its roles, not to the Service Level Manager.

Responsibility 2 (designing the service) is carried out by Service Design personnel such as solution architects, not the Service Level Manager, so 'all of the above' is incorrect.

This combination incorrectly assigns service design (responsibility 2) to the Service Level Manager while also omitting responsibility 1, which is a core SLM duty.

Responsibility 2 falls outside the Service Level Manager's scope, and this pair also excludes responsibility 3 - ensuring contracts and agreements are in place - which is a primary SLM accountability.