ITIL-FOUNDATION Question #154: Real Exam Question with Answer & Explanation

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Know the purpose of the ITIL practices

Question

Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome

Options

A1 only
BBoth of the above
C2 only
DNeither of the above

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Topics

#incident management#incident closure#incident categorization#user satisfaction

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