Which of the following should be done when closing an incident? 1. Check the incident categorization and correct it if necessary 2. Check that the user is satisfied with the outcome

Verifying categorization alone is insufficient - user satisfaction confirmation is also a required closure step to ensure the incident is fully resolved from the user's perspective.

ITIL incident management specifies that at closure the service desk must confirm the incident categorization is accurate and correct it if needed, ensuring data quality for trend analysis. Additionally, the user must confirm they are satisfied and the incident is fully resolved before the record is formally closed.

Confirming user satisfaction alone is insufficient - categorization must also be verified to maintain accurate records for problem management and reporting.

Both activities are explicitly defined incident closure steps in ITIL, so 'neither' is incorrect.