ITIL-FOUNDATION · Question #155
Which of the following is NOT an objective of request fulfillment?
The correct answer is B. To update the service catalogue with services that may be requested through the service desk. Updating the service catalogue is the responsibility of Service Catalogue Management, not Request Fulfillment.
Question
Which of the following is NOT an objective of request fulfillment?
Options
- ATo provide information to users about what services are available and how to request them
- BTo update the service catalogue with services that may be requested through the service desk
- CTo provide a channel for users to request and receive standard services
- DTo source and deliver the components of standard services those have been requested
How the community answered
(26 responses)- A4% (1)
- B85% (22)
- C8% (2)
- D4% (1)
Why each option
Updating the service catalogue is the responsibility of Service Catalogue Management, not Request Fulfillment.
Providing information to users about available services and how to request them is an explicitly stated objective of Request Fulfillment.
Request Fulfillment objectives are focused on providing users a channel to request and receive standard services, sourcing and delivering those services, and providing information about what is available. Maintaining and updating the service catalogue is a separate objective owned by the Service Catalogue Management process, making option B the activity that does not belong to Request Fulfillment.
Providing a channel for users to request and receive standard services is the primary objective of Request Fulfillment.
Sourcing and delivering the components of requested standard services is an explicit objective of Request Fulfillment.
Concept tested: ITIL Request Fulfillment objectives and boundaries
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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