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ITIL-FOUNDATION · Question #155
ITIL-FOUNDATION Question #155: Real Exam Question with Answer & Explanation
The correct answer is B: To update the service catalogue with services that may be requested through the service desk. Updating the service catalogue is the responsibility of Service Catalogue Management, not Request Fulfillment.
Question
Which of the following is NOT an objective of request fulfillment?
Options
- ATo provide information to users about what services are available and how to request them
- BTo update the service catalogue with services that may be requested through the service desk
- CTo provide a channel for users to request and receive standard services
- DTo source and deliver the components of standard services those have been requested
Explanation
Updating the service catalogue is the responsibility of Service Catalogue Management, not Request Fulfillment.
Common mistakes.
- A. Providing information to users about available services and how to request them is an explicitly stated objective of Request Fulfillment.
- C. Providing a channel for users to request and receive standard services is the primary objective of Request Fulfillment.
- D. Sourcing and delivering the components of requested standard services is an explicit objective of Request Fulfillment.
Concept tested. ITIL Request Fulfillment objectives and boundaries
Reference. https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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