Which process will regularly anal0yse incident data to identify discernible trends?

Service level management monitors and reports on service performance against agreed targets but does not perform root cause or trend analysis of incident data.

Problem management is responsible for identifying and managing the root causes of incidents, which includes proactive trend analysis of incident records to find patterns indicating underlying problems. By analysing incident data over time, problem management can raise problem records before issues escalate and cause further impact. This proactive trend analysis activity is a core part of the problem management process and distinguishes it from reactive incident management.

Change management controls the lifecycle of changes to minimise risk and does not analyse incident data for trends or recurring patterns.

Event management monitors infrastructure-generated events and alerts but does not perform analytical trend review of incident records.