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ITIL-FOUNDATION · Question #32
Which is the correct definition of a customer facing service?
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Understand the key concepts of service management
Question
Which is the correct definition of a customer facing service?
Options
- AOne which directly supports the business processes of customers
- BA service that cannot be allowed to fail
- COne which is not covered by a service level agreement
- DA service not directly used by the business
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Topics
#customer-facing service#service types#business processes#service definition