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ITIL-FOUNDATION · Question #92

Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer

The correct answer is D. 1, 2 and 3 only. ITIL defines exactly three types of services - core, enabling, and enhancing - and 'computer' is not an ITIL service classification.

Understand the key concepts of service management

Question

Which of the following are types of service defined in ITIL? 1. Enabling 2. Core 3. Enhancing 4. Computer

Options

  • A1, 3 and 4 only
  • B2, 3 and 4 only
  • C1, 2 and 4 only
  • D1, 2 and 3 only

How the community answered

(33 responses)
  • A
    3% (1)
  • C
    3% (1)
  • D
    94% (31)

Why each option

ITIL defines exactly three types of services - core, enabling, and enhancing - and 'computer' is not an ITIL service classification.

A1, 3 and 4 only

This option omits 'core' (item 2), which is one of the three valid ITIL service types, and incorrectly includes 'computer' (item 4).

B2, 3 and 4 only

This option incorrectly includes 'computer' (item 4), which has no definition as a service type in the ITIL framework.

C1, 2 and 4 only

This option omits 'enhancing' (item 3), which is a defined ITIL service type, and incorrectly includes 'computer' (item 4).

D1, 2 and 3 onlyCorrect

ITIL's service typology consists of core services (delivering basic outcomes desired by the customer), enabling services (services required for a core service to be delivered but not perceived as value in themselves), and enhancing services (services added to a core service to make it more appealing). 'Computer' is not a service type in any ITIL version, making items 1, 2, and 3 the complete and correct set.

Concept tested: ITIL service types - core, enabling, and enhancing

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#service types#core services#enabling services#enhancing services

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