In which of the following should details of a workaround be documented?

A Service Level Agreement defines agreed service targets and responsibilities between a provider and customer, not operational workaround or technical resolution details.

In ITIL problem management, the problem record is the central document that captures all information about a problem, including any workarounds identified. When a workaround is found, it is recorded in the problem record and can be promoted to the Known Error Database (KEDB). This ensures support staff can apply the workaround to restore service while a permanent resolution is developed.

The Availability Management Information System is a repository for availability data, metrics, and reports - not for storing problem workarounds.

The IT service plan is a high-level strategic document outlining planned services and improvements, not a repository for technical workaround details.