Which one of the following is NOT a characteristic of a process?

Measurability is a defined characteristic of a process - processes can be measured for cost, quality, duration, and productivity to enable continual improvement.

Delivering specific results is a core characteristic of a process - each process has defined outputs that it must produce consistently.

Responding to specific events or triggers is a recognized characteristic of a process - all ITIL processes are initiated by a defined trigger.

Structuring an organization is a characteristic of a function in ITIL, not a process. ITIL defines functions as specialized organizational units responsible for specific outcomes and staffed by people with distinct roles. Processes, by contrast, are activity sets that transform inputs into outputs and are defined by being measurable, event-driven, and results-oriented.