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ITIL-FOUNDATION · Question #95

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

The correct answer is B. To design and develop capabilities for service management. Designing and developing capabilities for service management is a responsibility of the Service Design stage, not Service Transition.

Understand the key concepts of service management

Question

Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

Options

  • ATo ensure that a service managed and operated accordance with constraints specified during design
  • BTo design and develop capabilities for service management
  • CTo provide good-quality knowledge and information about services
  • DTo plan the resources required to manage a release

How the community answered

(21 responses)
  • A
    5% (1)
  • B
    81% (17)
  • C
    5% (1)
  • D
    10% (2)

Why each option

Designing and developing capabilities for service management is a responsibility of the Service Design stage, not Service Transition.

ATo ensure that a service managed and operated accordance with constraints specified during design

Ensuring services are managed according to constraints specified during design is a Service Transition responsibility, as transition validates that services meet design specifications before entering operation.

BTo design and develop capabilities for service managementCorrect

Designing and developing capabilities for service management belongs to the Service Design stage of the ITIL lifecycle, which creates the processes, architectures, and capabilities needed to support services. Service Transition focuses on transitioning designed services into the live environment through change, release, and knowledge management - not on building new management capabilities from scratch.

CTo provide good-quality knowledge and information about services

Providing good-quality knowledge and information about services is a Service Transition responsibility, fulfilled through the Service Knowledge Management System (SKMS).

DTo plan the resources required to manage a release

Planning the resources required to manage a release is a core Service Transition responsibility, specifically within release and deployment management.

Concept tested: Service Transition stage responsibilities in ITIL lifecycle

Source: https://www.axelos.com/certifications/itil-service-management/what-is-itil

Topics

#service transition#service lifecycle#service design#lifecycle responsibilities

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