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ITIL-FOUNDATION · Question #287
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
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Understand the key concepts of service management
Question
An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?
Options
- AExcessive focus on quality
- BExcessively reactive
- CExcessively proactive
- DExcessive focus on cost
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Topics
#cost vs quality#service operation balance#service quality#imbalance