ITIL-FOUNDATION · Question #288
What is the definition of an Alert?
The correct answer is C. A warning that a threshold has been reached or that something has changed. In ITIL Event Management, an Alert is specifically defined as a notification that a threshold has been reached, something has changed, or a failure has occurred.
Question
What is the definition of an Alert?
Options
- AAn error message to the user of an application
- BAn audit report that indicates areas where IT is not performing according to agreed procedures
- CA warning that a threshold has been reached or that something has changed
- DA type of Incident
How the community answered
(39 responses)- B3% (1)
- C95% (37)
- D3% (1)
Why each option
In ITIL Event Management, an Alert is specifically defined as a notification that a threshold has been reached, something has changed, or a failure has occurred.
An error message to an application user describes a user-facing notification, which is not the ITIL definition of an Alert and falls outside Event Management scope.
An audit report identifying non-compliance describes an output of a compliance or CSI process, not the definition of an Alert.
ITIL Service Operation defines an Alert as a warning that a threshold has been reached, that something has changed, or that a failure has occurred. Alerts are generated by monitoring tools and trigger further action such as incident creation or automated remediation. This definition distinguishes Alerts from Incidents, which are unplanned interruptions, and from Events, which are any detectable occurrence.
An Alert is an input that may trigger an Incident but is not itself classified as an Incident; an Incident is an unplanned interruption or reduction in service quality.
Concept tested: ITIL Event Management - Alert definition
Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation
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