ITIL-FOUNDATION · Question #27
Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?
The correct answer is D. Roles, people or groups. In ITIL, change authority, change manager, and CAB are not fixed job titles or structural units - they are roles that can be fulfilled by individuals, named people, or groups depending on the organization.
Question
Options
- AJob descriptions
- BFunctions
- CTeams
- DRoles, people or groups
How the community answered
(51 responses)- A4% (2)
- C2% (1)
- D94% (48)
Why each option
In ITIL, change authority, change manager, and CAB are not fixed job titles or structural units - they are roles that can be fulfilled by individuals, named people, or groups depending on the organization.
Job descriptions are HR constructs tied to individuals; these items are flexible roles that can be assigned across different people or groups.
Functions in ITIL refer to self-contained organizational units with specific resources and capabilities (e.g., Service Desk); these are not functions.
Teams imply a fixed staffing structure, whereas the CAB and change authority are dynamic groupings that vary per change or organization.
ITIL deliberately defines these as roles rather than rigid job descriptions or teams, because a single person can hold multiple roles and a role like CAB can be filled by a temporary group assembled for a specific change. This flexibility allows organizations to scale change governance appropriately.
Concept tested: ITIL change management roles vs. functions and teams
Source: https://wiki.en.it-processmaps.com/index.php/Change_Management
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