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ITIL-FOUNDATION · Question #27

Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?

The correct answer is D. Roles, people or groups. In ITIL, change authority, change manager, and CAB are not fixed job titles or structural units - they are roles that can be fulfilled by individuals, named people, or groups depending on the organization.

Know the purpose of the ITIL practices

Question

Consider the following list: 1. Change authority 2. Change manager 3. Change advisory board (CAB) Which one of the following is the BEST description of the items above?

Options

  • AJob descriptions
  • BFunctions
  • CTeams
  • DRoles, people or groups

How the community answered

(51 responses)
  • A
    4% (2)
  • C
    2% (1)
  • D
    94% (48)

Why each option

In ITIL, change authority, change manager, and CAB are not fixed job titles or structural units - they are roles that can be fulfilled by individuals, named people, or groups depending on the organization.

AJob descriptions

Job descriptions are HR constructs tied to individuals; these items are flexible roles that can be assigned across different people or groups.

BFunctions

Functions in ITIL refer to self-contained organizational units with specific resources and capabilities (e.g., Service Desk); these are not functions.

CTeams

Teams imply a fixed staffing structure, whereas the CAB and change authority are dynamic groupings that vary per change or organization.

DRoles, people or groupsCorrect

ITIL deliberately defines these as roles rather than rigid job descriptions or teams, because a single person can hold multiple roles and a role like CAB can be filled by a temporary group assembled for a specific change. This flexibility allows organizations to scale change governance appropriately.

Concept tested: ITIL change management roles vs. functions and teams

Source: https://wiki.en.it-processmaps.com/index.php/Change_Management

Topics

#change management#change advisory board#change authority#roles

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