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ITIL-FOUNDATION · Question #28
ITIL-FOUNDATION Question #28: Real Exam Question with Answer & Explanation
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Know the purpose of the ITIL practices
Question
Hierarchic escalation is BEST described as?
Options
- ANotifying more senior levels of management about an incident
- BPassing an incident to people with a greater level of technical skill
- CUsing more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
- DFailing to meet the incident resolution times specified in a service level agreement
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Topics
#incident management#hierarchic escalation#incident escalation