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ITIL-FOUNDATION · Question #29

Which one of the following functions would be responsible for the management of a data centre?

The correct answer is D. Facilities management. Facilities management is the ITIL function responsible for managing the physical environment of IT infrastructure, including data centres.

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Question

Which one of the following functions would be responsible for the management of a data centre?

Options

  • ATechnical management
  • BService desk
  • CApplication management
  • DFacilities management

How the community answered

(33 responses)
  • A
    6% (2)
  • B
    3% (1)
  • C
    6% (2)
  • D
    85% (28)

Why each option

Facilities management is the ITIL function responsible for managing the physical environment of IT infrastructure, including data centres.

ATechnical management

Technical management manages technical knowledge and specialist resources such as servers and networks, not the physical data centre facility itself.

BService desk

The service desk is the single point of contact between IT and users for handling incidents and requests, not for managing physical infrastructure.

CApplication management

Application management is responsible for managing applications throughout their lifecycle, not for overseeing physical data centre facilities.

DFacilities managementCorrect

Facilities management is the ITIL function that oversees the physical environment supporting IT services, including data centres, power supplies, cooling systems, and building access control. It ensures the physical infrastructure is available, secure, and properly maintained. This is explicitly defined in the ITIL Service Operation publication as one of the four main ITIL functions.

Concept tested: ITIL functions - Facilities management responsibility

Source: https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

Topics

#facilities management#data centre#ITIL functions

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